Reviews - Customer Testimonials 2
I wish to congratulate you on having, by far, the best customer service department I have ever had the oppurtunity to get involved with. Stan and Rob were a real pleasure to work with. Both showed complete product knowledge and a fantastic, cheery desire to help.
Stan was fantastic in providing assistance and solving the problem over the phone. They are to be commended.
On Thursday April 7th at about 7:30 am, I sent your company an email asking for advice with a heater problem on my new spa. Within an hour I received a reply with names and phones numbers of two technicians ( Pat and Bob ) who could help me. These guys were great. They understood my problem and even offered to stay late to assist me. Their knowledge and patience were unbelieveable. I have never received such service from a company. Thank you very much and please pass along my appreciation to Bob and Ted.
My letter is to inform you that I thankfully received my filters and they are exactly what I ordered. To say that it has been a delight to do business with you would be an understatement. I purchased my Spa at B.J's in 1996, it's performance has been exceptional, and we are very happy with it. I wish we could say the same about several of your dealers and distributors. Trying to locate a business who handles your filters has been difficult to say the least. We have been told on several phone calls "no mail orders" or "you have to come in" (in some cases it would have been a 200 mile round trip) and some dealers, "just couldn't be bothered since it was not purchased from them." In desperation, I decided to call your manufacturing facility and talked to Stacy, explaining the sizeand model of our Spa so that she could expedite the filter order.She said she would check on it and get back to us to advise on the shipping, which she most graciously did. She has been a joy to talk with.As a former business owner, I want you to know tbat it has been a pleasure t.o do business with acompany and employees who are "honest" , keep their word, and follow through for their customers. Even with such a small order as mine has been. So many businesses these days "just don't care, or, are "too lazy and greedy" to help the customer with a small request.With your great attitude and employees like Stacy, our hat goes off to you. May we wish you many more years of an obviously successful business. Many thanks for your help in such a small matter.
SFC Richard R. Smalley